Originally Posted by TeeVee
...is this fair? hell no but it is the way it is...if a judge happened to announce in open court that he/she would likely always rule in favor of a consumer with regards to such ridiculously arcane rules, i think you would find that the airline would start re-writing its rules pronto!...
Hell of a business model. Give us money and we might take you where you want to go (as advertised). Or maybe not, but your money is ours now.
...and, let's put the screws to the business guys who are really the ones keeping us in business.
I guess, I'd be happy if the beautiful-people-CEO's would simply stop appearing in the front cover of the airline magazine blabbing about how much they love serving their customers! (I know it's a fantasy that they'd read weird aviation discussion forums and get a hint).
I also used to like that "reality show" about Southwest Airlines. Man, would they ever go into big-time-emergency back-flip customer service mode when some old, brain-dead non-english speaking person wasn't sure if they were on flight 40 at gate 80 or flight 80 at gate 40. Call in the emergency multi lingual department- STAT!!!!!!!!!!!! with a golf cart and complimentary tropical beverages with umbrellas...
...but cancel a flight???...yeah, sucks to be you Mr. Passenger, not our problem, though we did vacuum the floor last night if you need a place to sleep because we LUV our customers.
(disclaimer- I kind of like SWA- These examples could just as well apply to any other airline today!)