Originally Posted by Host-he
If you have enough balls you can get off the plane
So, your company (and the US aerospace system) has royally screwed over a plane load of passengers. Maybe it's not your companies fault, nor your fault, but they have been messed over- and messed over BAD!
How do you handle them?
My thought is to be REAL apologetic.
But maybe you are burnt out because your company SYSTEMATICALLY
screws folks over....'you' routinely string them along on delays, give out flamingly inaccurate delay information, 'you' offer no sympathy that they miss connections, important business meetings, weddings, 'you' HAVE thier money and a bit list of legal crap about what you owe them for that money (not much...a promise to take them to where they wanted to go within 24 hours of the scheduled departure [/potential parlor exaggeration] (again, maybe it's not you personally, but 'you' the company)
So, some questions to our pros...
Do you feel that circumstances sometimes (perhaps too often) royally screw your customers?
Does that make you sympathetic and apologetic?
Do you think "too expeletive bad", this is what you get for your cheap ass internet fare?
Do you feel helpless because your executive bean counters and their spreadsheets and stupid ideas on how to save money by pinching pennies (without quality input from you)....and is it that helplessness from above that makes you say, "just screw it- I'm not enjoying this crap either (again "to bleeping bad")